Question 1

Can I visit before booking?

Accepted Answer

Yes, you're welcome to come check out the space before booking. All scouts/visits are subject to availability (typically early morning or late afternoon) and are subject to rescheduling should the studio get booked during that time. Additional scouts/visits may be arranged once a booking is confirmed.

Question 2

Is outside catering allowed?

Accepted Answer

You're welcome to bring your own catering. Catering companies can bring food ready to serve, prep in the studio, and keep it warm in chafers. Cooking is not allowed in any of the studios.

Question 3

I'm interested in booking but I need time to make my decision - can I put a hold on a date?

Accepted Answer

Yes, we offer a complimentary ‘soft’ hold on a date for up to 48 hours. The soft hold is a non-guaranteed hold until the contract is signed and booking payment is made. During the soft hold, you're granted the first right of refusal if anyone else is interested.

Question 4

What is required to formally book a date?

Accepted Answer

For bookings more than 2 weeks out, 50% of the total rental payment and a signed copy of our contract are required to formally book your date.

Question 5

When is final payment due?

Accepted Answer

All payments are due 2 weeks before the booking date, along with the Refundable Damage Deposit.

Question 6

Do I need to pay a security deposit?

Accepted Answer

Events: All bookings require a Refundable Damage Deposit. The amount depends on the final invoice total and details of the event, and generally starts at half of the invoice total.

Productions and Offsites/Meetings: Depending on the details of the booking and the invoice total, a Refundable Damage Deposit may or may not be required.

This is separate from the rental payment and is held in good faith to safeguard against potential damages to the space or included amenities, and to cover overtime charges. If there are no damages, overtime, or other charges, the deposit will be refunded after the booking. If there are any charges, they will be processed and deducted from the deposit, and the remainder will be refunded back after the charges are finalized.

Question 7

Is it possible to extend my booking time on the event day?

Accepted Answer

If you need more time on the event day, it will be considered overtime and billed at 1.5x the regular rate. We recommend booking accurately to ensure availability. Some bookings are back-to-back, so overtime may not always be possible. Inform us as soon as you know you'll need extra time, and we'll do our best to accommodate your request.

Question 8

Is the furniture included?

Accepted Answer

Yes, all pictured furniture, props, and equipment are included. We require all bookings to keep skins and throws on the furniture to avoid potential damage. The furniture and props are laid out around the space. We allow everything to be moved for any set up you would like and require everything to be put back in it's original position and condition by the end of the booking.

The exact items are subject to change at any time, as items may get damaged/broken from other bookings.

Question 9

Is the equipment included?

Accepted Answer

Yes, all our spaces have equipment on site included at no additional charge.  Depending on the space, they come with chairs, tables, clothing racks, steamers, fans, ladders, dollies, carts, etc.  Please inquire regarding the specific items per space. Additional fees apply for optional items that require our personnel to set it up (projector, stage, etc.).

Question 10

Is it possible to move furniture or decor between spaces?

Accepted Answer

No, we don't allow moving furniture or decor between spaces as other clients rely on the availability of these items in their respective spaces.

Question 11

I’m interested in a date that someone else has on hold—what are my options?

Accepted Answer

If you are prepared to sign the contract and put down the 50% deposit, you can formally challenge a first hold. This means that the client with the hold has 48 hours to deposit and sign a contract for the date. If the holding client does not formally book within those 48 hours, the date is released to you for booking. The challenge starts on the day in which you are notified and hours include Saturdays and Sundays.

Question 12

Can I book additional days for setup or teardown?

Accepted Answer

Yes!

Events: Additional setup or teardown days can be booked at the Full Day Rate for the corresponding space at 50% off, subject to availability. The rate corresponds to the headcount for the actual event day.

Productions and Offsites/Meetings: Additional strike / setup / teardown days can be booked for a minimum of 12 hours for the corresponding space for 50% off, subject to availability. The rate corresponds to the headcount for the actual production / meeting / offsite day.

Question 13

What if my rentals need to be delivered the day before the booking, or picked up the day after?

Accepted Answer

Delivery and pick-up for rentals outside of the booked hours must be arranged in advance. Fees vary based on the studio, subject to studio availability and approval. Additional fees will apply depending on the time it takes to deliver items or on the size of the items and how much square footage the deliveries occupy. All rentals must be removed immediately post the event or disassembly labor and storage fees will apply. Penalty fees will apply if items are not picked up as arranged and our personnel need to move items.

Question 14

Are there any discounts for non-profit organizations?

Accepted Answer

Yes - if you can provide proof of 501(c)(3) status, we can provide a discount on space rental costs (excluding add-ons or personnel fees). Please let us know if you are a non-profit organization.

Question 15

What is the cancellation policy and refund rules?

Accepted Answer

You can cancel your booking anytime with written notice before it begins. Our refund policy is:
- Full refund for cancellations within 24 hours of booking confirmation (excluding bookings starting within 48 hours).
- Full refund for cancellations 90 days in advance.
- 50% refund for cancellations 60 to 90 days in advance.
- 25% refund for cancellations 30 to 60 days in advance.
- No refund for cancellations within 30 days of the booking start date.

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