FREQUENTLY ASKED QUESTIONS
Yes, you're welcome to come check out the space before booking. All scouts/visits are subject to availability (typically early morning or late afternoon) and are subject to rescheduling should the studio get booked during that time. Additional scouts/visits may be arranged once a booking is confirmed.
You're welcome to bring your own catering. Catering companies can bring food ready to serve, prep in the studio, and keep it warm in chafers. Cooking is not allowed in any of the studios.
Yes, we offer a complimentary ‘soft’ hold on a date for up to 48 hours. The soft hold is a non-guaranteed hold until the contract is signed and booking payment is made. During the soft hold, you're granted the first right of refusal if anyone else is interested.
For bookings more than 2 weeks out, 50% of the total rental payment and a signed copy of our contract are required to formally book your date.
All payments are due 2 weeks before the booking date, along with the Refundable Damage Deposit.
Events: All bookings require a Refundable Damage Deposit. The amount depends on the final invoice total and details of the event, and generally starts at half of the invoice total.
Productions and Offsites/Meetings: Depending on the details of the booking and the invoice total, a Refundable Damage Deposit may or may not be required.
This is separate from the rental payment and is held in good faith to safeguard against potential damages to the space or included amenities, and to cover overtime charges. If there are no damages, overtime, or other charges, the deposit will be refunded after the booking. If there are any charges, they will be processed and deducted from the deposit, and the remainder will be refunded back after the charges are finalized.
Any time used in the space beyond the original booking time is considered overtime. Overtime is billed at 1.5x the given rate for that period of time. We advise all clients to book as accurately as they can to ensure the space is available. Some bookings are back-to-back and overtime may not be available.
Please let us know as soon as possible if you'll need overtime, and approximately how much time you'll need, and we'll try our best to accommodate.
Yes, all pictured furniture, props, and equipment are included. We require all bookings to keep skins and throws on the furniture to avoid potential damage. The furniture and props are laid out around the space. We allow everything to be moved for any set up you would like and require everything to be put back in it's original position and condition by the end of the booking.
The exact items are subject to change at any time, as items may get damaged/broken from other bookings.
Yes, all our spaces have equipment on site included at no additional charge. Depending on the space, they come with chairs, tables, clothing racks, steamers, fans, ladders, dollies, carts, etc. Please inquire regarding the specific items per space. Additional fees apply for optional items that require our personnel to set it up (projector, stage, etc.).
No, we do not allow it since clients for different spaces count on the furniture to be available.
If you are prepared to sign the contract and put down the 50% deposit, you can formally challenge a first hold. This means that the client with the hold has 48 hours to deposit and sign a contract for the date. If the holding client does not formally book within those 48 hours, the date is released to you for booking. The challenge starts on the day in which you are notified and hours include Saturdays and Sundays.
Yes! Events: Additional setup or teardown days can be booked at the Full Day Rate for the corresponding space at 50% off, subject to availability. The rate corresponds to the headcount for the actual event day.
Productions and Offsites/Meetings: Additional strike / setup / teardown days can be booked for a minimum of 12 hours for the corresponding space for 50% off, subject to availability. The rate corresponds to the headcount for the actual production / meeting / offsite day.
Delivery and pick-up for rentals outside of the booked hours must be arranged in advance. Fees vary based on the studio, subject to studio availability and approval. Additional fees will apply depending on the time it takes to deliver items or on the size of the items and how much square footage the deliveries occupy. All rentals must be removed immediately post the event or disassembly labor and storage fees will apply. Penalty fees will apply if items are not picked up as arranged and our personnel need to move items.
Yes - if you can provide proof of 501(c)(3) status, we can provide a discount on space rental costs (excluding add-ons or personnel fees). Please let us know if you are a non-profit organization.
You may cancel at any time with written notice before your booking begins. Should you cancel, the below schedule and refund rules apply:
90-day with Grace Period
- Cancellations within 24 hours after booking confirmation will receive a full refund. This excludes bookings starting within 48 hours.
- Cancellations 90 days in advance will receive a full refund.
- Cancellations 60 to 90 days in advance will receive a 50% refund.
- Cancellations 30 to 60 days in advance will receive a 25% refund.
- Cancellations for bookings starting within 30 days are non-refundable.
If you have any other questions, email us at info@skylinepenthouse.com